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1.2. If these General Terms and Conditions are not accepted by the User, he will not be granted access to the services offered.
1.3. If the Services are accessed and made available to the User through the Application, the User shall be deemed to have approved and accepted these Terms and Conditions.
1.4. In the event of a change in the General Terms and Conditions related to the use of the application and the services offered by TOPMOBILITY LTD, each User will receive a notification, which obliges them to read them before using again the services offered by TOPMOBILITY LTD. TOPMOBILITY LTD assumes that if the User uses the services offered after having received the notice of change in the General Terms and Conditions, he has read them and accepts them unconditionally.
2.1. Terms used in the General Terms and Conditions have the following meanings:
2.1.1. Mobile application means the mobile application "Top Mobility", which is used to provide services by TOPMOBILITY LTD .
2.1.2. User means any person who has registered on the TOPMOBILITY Ltd mobile application and has accessed the services offered by TOPMOBILITY Ltd for the use of a vehicle available on the application for a fee.
2.1.3. A vehicle is any means of transport - electric bicycle, scooter, car or other - that is provided by TOPMOBILITY LTD and can be rented through the TOPMOBILITY LTD app.
2.1.4. A service is the provision of a vehicle for use for a fee which is available on the TOPMOBILITY Ltd app. The rental price of each vehicle is displayed in the app before each user session and is confirmed when the session starts.
2.1.5. A user profile is a set of unique data voluntarily provided by each person who has registered in the application, through which the user of the services can be identified.
2.1.7. A subscription is a prepaid service for a specified period. A subscription may be a one-time subscription or may renew automatically depending on the User's preference.
2.1.8. A fee is a fixed amount that is payable as a result of culpable conduct by the User. The Fee is unconditionally payable by the User and is deducted from the payment instrument provided in the Application as soon as the User's culpable conduct is established.
2.1.9. Liquidated damages are compensation for the damages caused by the User in case of non-compliance with these Terms and Conditions.
2.1.10. Regulations is a document detailing the rules for the movement and use of the relevant vehicle and the app.
2.1.11. Personal information is any information under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679, GDPR)
2.1.12. Payment means can be any of the following: bank card, digital wallet or other payment methods visualized in the application.
2.1.13. A payment document is a bank statement certifying the payment made.
2.1.14. A Promo Code is a combination of letters and numbers that, when entered at the designated place in the application, adds a certain monetary value to the User's wallet . The monetary value is announced with the provision of the Promo Code.
2.1.15. An ordinary retail transaction is any transaction of a value equal to or less than the rental price of the selected vehicle for 24 hours.
3.2. By registering on the mobile application, each user declares the following:
3.2.1. The User agrees and accepts that registration in the App by entering a code received via SMS to the phone number entered during the registration and the confirmation of acceptance of these Terms and Conditions constitutes a simple electronic signature, which the parties agree is equivalent to a handwritten signature. Any action taken by the User from his/her profile on the Application shall be deemed to be confirmed by the affixing of a handwritten signature.
3.2.2. The User shall be 16 years of age or older for the use of services that do not require the age of majority and proof of qualification for their use - for example, but not limited to electric bicycles, scooters, and the like. Use of the services by persons under the age of 16, even with the consent of their parents/guardians, is not possible under any circumstances.
3.2.3. To have at least 23 years of age and a license to drive vehicles that require such a license according to the regulations in the Republic of Bulgaria- for example, but not limited to cars, scooters, and the like.
3.2.5. To have access to the email address with which he/she has registered with the application and all messages sent to this email address will be deemed to have been received by the User.
Card number
Expiration date
CVV code
These details are stored securely and are accessible exclusively through the "Add/Edit Payment Cards" section, where the user can modify or delete stored cards at any time.
3.2.6.3. Purpose of Card Storage
The card data is stored exclusively to simplify and accelerate the payment process within the application. No transaction will occur without the user’s explicit consent. We do not use stored data for any purposes other than facilitating authorized payments.
3.3. To gain access to use the Services, identity verification may be required. The User acknowledges that access to the Services may be blocked if the User refuses to provide the requested proof of identity.
3.5. The User shall not use the App for commercial data collection purposes. In the event of a breach, the User shall be liable for a penalty following Article 8.2.
3.6. The User is responsible for the software and/or updates required to use the services offered by the TOPMOBILITY LTD mobile application. TOPMOBILITY LTD does not warrant that the Services or any part of the Services will work with any particular software or device.
3.8. If TOPMOBILITY LTD in any way determines that the User has registered on the Application with incorrectly entered identity information, the User will be liable for a penalty according to Article 8.2 and the User's access to the Services will be removed.
3.9. If TOPMOBILITY LTD determines that the User has engaged in fraudulent activities, TOPMOBILITY LTD reserves the right to take legal action and obtain compensation for the damages caused by the User.
3.10. TOPMOBILITY LTD at its sole discretion may limit or completely prevent the services used by the User, without giving any reason, at any time and without the consent of the User.
4.1.1. Has the necessary competence to use the chosen vehicle
4.1.2. Is familiar with the use of the chosen vehicle and has the physical and psychological competence to use the chosen vehicle.
4.1.3. Irrevocably accepts all liabilities and risks that may arise from personal injury, injury to third parties, damage to the vehicle and other property, or death.
4.1.4. Assumes all responsibility for determining whether adverse conditions such as rain, fog, snow, hail, ice, temperature changes lightning, etc. make driving the selected vehicle unsafe.
4.1.5. Shall consider his/her driving habits and stopping distances of the selected vehicle about other factors such as weather, visibility, environmental factors, crowding, and traffic conditions. While driving it will treat the environment, third parties, and other living beings with respect.
4.2. The User may access the nearest vehicle to his/her location through the mobile application of TOPMOBILITY LTD.
4.3. For the User to start using the vehicle, the barcode (QR code), which is available on the selected vehicle, must be read via the TOPMOBILITY LTD mobile application. The User has to confirm his/her selection as well as the displayed information about the method of calculation of the vehicle rental price.
4.4. The rental price as well as the accompanying fees and penalties are subject to change unilaterally by TOPMOBILITY LTD. The rental price of each vehicle shall be displayed in the Application before each User Session and shall be deemed confirmed by the User upon commencement thereof.
4.5. TOPMOBILITY LTD may, at its sole discretion, create Promo Codes to be provided to Users via in-app messages, email, or other marketing campaigns. Promo Codes may be limited to a certain number of users only.
4.6. Before any use of a vehicle, the User must perform a basic safety inspection regarding the strength of the tires, braking system, equipment operability, and any signs of damage, unusual or excessive scratches, or other problems that can be noticed or require maintenance. Inspection steps are detailed in the attached Regulations, depending on the type of vehicle.
4.7. The user agrees that they will not use the vehicle in the event of a dangerous situation and will immediately notify TOPMOBILITY LTD via the app or email office@topmobility.bg
4.8. When driving the selected vehicle, the User undertakes to comply with the Road Traffic Act, as well as the following rules when driving electric bicycles:
4.8.1. When driving in the dark part of the day or with reduced visibility, the User must wear reflective elements on the visible part of the clothing allowing it to be easily seen.
4.8.2. To ride on constructed bicycle lanes or, in the absence of such lanes, as close as possible to the right lane boundary if the lane permits the selected vehicle.
4.8.3. In darkness and/or reduced visibility, operate the electric bicycle with the lights on.
4.8.4. Use a reflective vest when driving outside of populated areas during the dark part of the day and in reduced visibility.
4.8.5. Only operate a vehicle with a serviceable braking system.
4.8.6. The use of a helmet by persons under 18 years of age is compulsory.
4.8.7. It is forbidden to drive on roads with a maximum speed limit of more than 50km/h unless a cycle lane has been constructed.
4.8.8. It is prohibited to drive in areas where driving is prohibited.
4.8.9. Driving in bus lanes is prohibited.
4.8.10. Driving electric bicycles and scooters at more than 25km/h is prohibited.
4.8.11. It is forbidden to carry other persons on an electric bicycle or scooter. In case of violation, the User shall be liable for a penalty following Article 8.2.
4.8.12. It is forbidden to ride parallel to another two-wheeled vehicle on the roadway.
4.8.13. The user must always operate the electric bicycle with two hands on the handlebars.
4.8.14. It is forbidden to release the pedals which control the vehicle.
4.8.15. It is forbidden to ride near or hold on to another vehicle.
4.8.16. It is forbidden to pull, push, shove, or transport objects that interfere with the control of the vehicle or create a hazard for other road users. It is forbidden to carry objects in the basket of an electric bicycle weighing more than 5 kg.
4.8.17. Driving in pedestrian-only areas is prohibited.
4.8.18. Crossing of pedestrian crossings shall be done by pushing the electric bicycle.
4.8.19. The use of a mobile phone, tablet, portable music listening device, or any other distracting devices or objects whilst driving is prohibited.
4.8.20. Use of the vehicle for mountain climbing, acrobatics, or other inappropriate acts is prohibited.
4.8.21. Parking in a manner that violates public order and private property is prohibited. In case of parking on lawns, in underpasses, in/front of entrances, and/front of garages the User shall pay a penalty following Article 8.2.
4.8.22. It is prohibited to park in a way that impedes the safety of the movement of vehicles and pedestrians, disabled persons, or persons with reduced mobility. In case of violation, the User shall be liable for a penalty following Article 8.2.
4.8.23. It is forbidden to use the vehicle in races, competitions, and similar activities.
4.8.24. It is forbidden to use the vehicle on unpaved roads, water-covered areas(in such a way as to impede driving), or any prohibited and illegal areas.
4.8.25. It is prohibited to use the vehicles to receive remuneration or to sublet to third parties unless otherwise stipulated in the electric bicycle rental agreement. In the event of a breach, the User shall be liable for a penalty following Article 8.2.
4.8.26. It is forbidden to board public transport with a vehicle. In case of violation, the User is liable for a penalty according to Article 8.2.
4.8.27. It is prohibited to transport the vehicle with other personal vehicles. In case of violation, the User is liable to a penalty following Article 8.2.
4.8.28. It is forbidden to use vehicles under the influence of alcohol, drugs, narcotics, or any substance that may impede or impair the ability to drive safely. In case of violation, the User shall be liable for a penalty following Article 8.2.
4.8.29. In case of violation of the Road Traffic Act (RTA), the User shall be liable to a penalty pursuant to Article 8.2.
4.9. When driving a car, the User undertakes to comply with the Road Traffic Act, as well as the following rules:
4.9.1. The lessee is obliged to use the Car in good faith and with the care of a good owner, according to its purpose, to comply with the laws of the Republic of Bulgaria and other countries where the Car is used or passes through, these General Terms and Conditions and the Rental Agreement, the requirements for operation of the Vehicle manufacturer.
4.9.2. The lessee is obliged to monitor the condition of the Vehicle, the levels of operating fluids (oil, water, wiper fluid, AdBlue), and the readings of the Vehicle's indicators (for tire pressure and other indicators). The lessee should use only such fuel and charging cable to charge the Vehicle, corresponding to the standards and prescriptions of the Vehicle manufacturer. The lessee has no right to manipulate and damage or allow the manipulation or damage of the readings of the odometer of the Vehicle.
4.9.3. The Lessee is obliged to always lock the Vehicle and secure all its parts when leaving it unattended. The Lessee should not leave inside the Car keys, cards, and other devices for locking or starting the Car, documents for the Car, when the same is stopped for stay, parking or due to Technical failure or damage/damage. To responsibly store the car key and registration certificate and not to leave them in the car when leaving it, as well as in unattended places where they can be stolen
4.9.4. The Lessee is obliged to independently ensure that all additional accessories provided by the Lessor, such as a child seat, a child seat, basket for babies, a booster seat for children, snow chains, ski racks, and others, are properly secured and placed on the Vehicle. The Lessor is fully exempted from responsibility for damages caused by improperly fastened or placed accessories in the Vehicle.
4.9.5. The Lessee is obliged not to carry out and not allow third parties to carry out activities on the Car of any nature, including repairs unless he has received the prior written consent of the Lessor for this. An exception to this rule is damage to the tires when the Tenant is obliged to independently replace the damaged tire with a spare or use an emergency kit to repair the damaged one, and then immediately visit the nearest office of the Lessor for inspection.
4.9.6. The renter has no right to leave the borders of the Republic of Bulgaria with the Vehicle without being expressly authorized to do so in a separate power of attorney. In case of violation, the Tenant shall pay a penalty according to the price list under Art. 8.3. The penalty is due for each country in which the Vehicle is used without express authorization. In case of a claim by third parties against the Lessor for the period of the unauthorized departure of the rented car outside the borders of the Republic of Bulgaria, the Lessee assumes financial responsibility for culpably caused damages.
4.9.7
If the renter parks any of the provided shared vehicles (excluding electric vehicles) in a paid parking area designated as a "Blue Zone," TopMobility reserves the right to automatically charge a fee of BGN 30. This fee is a one-time charge and serves as compensation for the costs incurred by TopMobility for sending a short text message (SMS) for temporary parking, as well as for the administrative and logistical efforts related to relocating the vehicle outside the respective zone.
4.9.8 Smoking in the vehicle and the use of any prohibited substances is prohibited. The renter is subject to sanctions.
4.10. Responsibilities and obligations of the user when driving a car:
4.10.1. If during the period of validity of the Rental Agreement to the specific car, damage is caused to it, which is caused by fault, including mutual or undetermined fault, and/or gross negligence on the part of the Renter, which requires the Car to is put into service, the Lessee will owe payment of a pre-agreed compensation between the parties in favor of the Lessor. The compensation will cover the time during which the Car was in service to repair the damage and could not be used, according to its purpose - to be rented out. The amount of compensation is determined by multiplying the number of days during which the Vehicle is in a repair shop for damage repair by the fixed daily penalty specified in the price list under Art. 8.3, for the specific class of vehicle indicated by the corresponding Akris code and period. The stay will be proven by Protocols issued by the relevant authorities proving the date and time of the event that led to the damage caused, prepared and signed protocols certifying the entry and exit of the vehicle from the garage, or a stay waiting for the delivery of spare parts. The agreed compensation does not exclude the possibility of a claim from the Lessor to the Tenant for the actual value of the damages. By signing these General Terms and Conditions on the part of the Tenant, the Tenant agrees to the validity, liability, and method of determining the compensation due for the damages caused to the Lessor, which are caused by fault, including Mutual or Undetermined fault and/or gross negligence on the part of of the Tenant, thus also the non-fulfillment of an obligation or responsibility on the part of the Tenant.
4.10.2. In the event of suspension from traffic and/or termination of the car's registration, and/or impoundment of the car by the authorities of the Ministry of Internal Affairs, subject of the Lease Agreement, due to the fault of the Lessee, the Lessee will owe payment of compensation agreed in advance between the parties in favor of the Lessor. The compensation will be due for the impoundment, stoppage, or termination of the car's registration by the authorities of the Ministry of Internal Affairs caused by the Tenant through his fault or gross negligence, as a result of non-fulfillment of a contractual obligation and/or non-compliance with the Social Security Act or other legal acts on the part of the Tenant. The compensation will cover the time for which the vehicle was stopped from moving, impounded, or with a suspended registration based on the relevant sanction from the Ministry of the Interior and could not be used following its purpose - to be rented out. The amount of the compensation is determined by multiplying the number of days during which the car was stopped from moving by the fixed daily penalty specified in the price list under Art. 8.3, for the specific class of car marked with the relevant Akris code, the price list being an integral part of The general conditions of the Lease Agreement. The stay will be proven by a prepared and signed document for the relevant measure, issued by the competent authorities. The agreed compensation does not exclude the possibility of a claim from the Lessor to the Tenant for the actual value of the damages. By signing these General Terms and Conditions on the part of the Tenant, the same agrees with the validity, liability, and method of determining the compensation due for the damages caused to the Lessor, which are caused by fault and/or gross negligence on the part of the Tenant, as per this failure to fulfill an obligation or responsibility on the part of the Tenant is also present. In this case, the Tenant also owes a penalty according to the price list under Art. 8.3.
4.10.3. All costs for bringing the Vehicle to a condition corresponding to the original and meeting the requirements of these General Terms and Conditions are entirely at the Renter's expense. These costs are determined by a service center authorized for the relevant car brand, specified by the Lessor or a Licensed Auto Appraiser unless they are specified in the price list under Art. 8.3, when the Lessee pays the amount specified there and is due in the following cases:
4.10.4. In the event of a road accident due to the Tenant's fault, Mutual fault, or Undetermined fault, including in the event of a road accident for which the Tenant has not provided a protocol for the event issued by a competent state authority following the provisions of the Civil Code or has provided a protocol in which the guilty party is not entered or is entered one without valid motorist liability insurance.
4.10.5. In case of any damage that occurs and is caused to the Car (including the tires, rims, chassis, or undercarriage of the car, broken glass, or filling with fuel that does not meet the Car's standards), which is not certified by a certificate from the Department of Motor Vehicles, the Police or another competent authority, constituted according to the Social Security Act or another legal act, or another document confirming the fact of the occurrence of the event.
4.10.6. In case of theft of parts of the car and its equipment, missing elements, or lack of additional equipment or accessories.
4.10.7. Damages and losses incurred as a result of driving the Vehicle under the influence of alcohol or other intoxicating substances.
4.10.8. When providing the car to a person other than the Main and Additional drivers listed in the Rental Agreement, an incapacitated person, or a person who is under the influence of alcohol or other intoxicating substances.
4.10.9. In case of theft of the Vehicle.
4.10.10. In case of loss, destruction, theft or non-return of a registration certificate, charging card (electric vehicle), key, technical inspection sign, the "Civil Liability" policy and/or DKN (registration number, and other items described in the price list under Art. 8.3 ) of the car, the Lessee owes, in addition to the value determined by the Lessor, the above-described items and compensation for 5 days of stay for the relevant period following the price list under Art. 8.3.
4.10.11. The user is not allowed to use the vehicle for:
4.10.11.1. Towing other vehicles or trailers
4.10.11.2. Participation in competitions, training, training or trials
4.10.11.3. Passenger transfers
4.10.11.4. Freight trade type deliveries
4.10.11.5. Transportation with the Car of people hitchhiking, large, bulk, or other loads, beyond those allowed by the manufacturer of the Car
1.10.11.6. Driving on roads closed to public use, or those with a non-permanent or unsuitable surface, or in extreme conditions, or in a manner that creates a risk to the safety of road traffic.
4.10.11.7. Transfer for use in the form of rent, lease, or otherwise to third parties
4.10.11.8. Transport of animals outside special transport cages
4.10.11.9. Carriage of inflammable substances, polluting objects or objects with a bad smell, drugs, weapons, flammable or explosive substances, as well as any other goods or things, the possession of which is prohibited by law, or the possession or use of which is prescribed by law or a special permit mode;
4.10.11.10. Transportation of illegal aliensIn case of violation of any of the rules listed above, the Tenant shall pay a penalty in the amount according to the price list under Art. 8.3.
4.11 For the administration of violations of the present GTC, the user shall pay administrative fees according to the price list under Art. 8.3
4.12. The user as an individual bears all responsibility according to the general terms and conditions.
4.13. A user can rent as many vehicles through their profile as the mobile application allows, and their activation takes place sequentially. The user is fully responsible for all vehicles rented through his profile in the TOPMOBILITY EOOD application, according to these General Terms and Conditions. In case of violation, the User is responsible for all fines, penalties, damages, and other damages incurred in this connection.
4.14. The user undertakes to use the services provided by TOPMOBILITY EOOD only for legal purposes. Otherwise, it will be responsible for any damages that may occur. In such cases, Article 10.1 of the general conditions will apply and the User can never be a user of TOPMOBILITY EOOD again.
4.15. The User acknowledges and understands that the vehicles are not available 24 hours a day, 7 days a week, and 365 days a year.
4.16. The maximum rental period of the Vehicles for one trip is 24 hours for an electric bicycle and 144 hours for a car. The user undertakes to complete his journey through the application of TOPMOBILITY EOOD within the described terms, depending on the vehicle used, after which he can rent the vehicle again.
4.17. If the user has purchased and activated a prepaid package for the use of a vehicle, the maximum period of use of the vehicle is the term of the activated prepaid package.
4.18. The number of vehicles is limited and TOPMOBILITY EOOD never guarantees the suitability and technical condition of the vehicles.
4.19. The user accepts that he has the right to use the vehicles only in the areas indicated in the application. When taking the vehicles out of the designated areas, TOPMOBILITY EOOD will turn off the charge of the electric vehicle or stop the vehicle but will continue to charge rent for its use until the end of the rental according to the procedure described in Article 4.18 of these General Terms and Conditions and Regulations. In case of violation, the user owes a penalty according to Art. 8.2,
4.20. The user agrees that TOPMOBILITY EOOD does not guarantee safety in the area where the trip is carried out.
4.21. The user is informed and agrees that to end the use of the service, he must reflect it in the TOPMOBILITY EOOD application by following the relevant steps. Stopping and parking the vehicle does not terminate the use of the service unless expressly done so through the application. The user owes the charged amounts for the use of the vehicle until the end of the use of the vehicle is correctly reflected in the application.
4.22. The user is aware and agrees that the use of the service cannot be terminated if the required number of photos of the vehicle, which reflect its actual condition, have not been taken according to the relevant Regulations. In case of violation, the User owes a penalty according to Art. 8.2.
4.23. The User is informed and agrees that the payment of the rental price due is made automatically by the means of payment provided in the User's profile, after sending the photos of the vehicle, and the value is visualized in the application.
4.24. Payment for the service can also be made from funds pre-loaded in the User's digital wallet.
4.25. Payment for the service may be through a subscription. Persons under the age of 18 cannot use a subscription.
4.26. After paying for the service, the User undertakes to park the vehicle in the areas indicated in the TOPMOBILITY EOOD application by the Vehicle Regulations. In case of violation, the User owes a penalty according to Art. 8.2.
4.27. Vehicles that are not returned within the maximum period for the respective vehicle according to Art. 4.14 (with the termination of use through the application of TOPMOBILITY EOOD) will be considered possessed, lost, or stolen and the User will be charged the corresponding fees and penalties according to Art. 8.2.. Unless a reasonable reason is presented, the User agrees that the responsibility is borne by the end user who started or ended a user session with the respective vehicle. If TOPMOBILITY assumes that a certain vehicle is possessed, stolen, or lost, it may take any action including, but not limited to, notifying the relevant authorities, returning the vehicle without notifying the User, and other actions. The parties agree that the information in the TOPMOBILITY EOOD database will constitute sufficient evidence in the event of a dispute and will be binding on the parties.
4.28. The total load capacity of electric bicycles is 120 kg. While driving an electric bike the User can carry a total of 120kg. including your weight and up to 5kg of luggage placed in the basket.
4.29. When driving the vehicles offered by TOPMOBILITY EOOD, each user must comply with the technical characteristics and requirements of the manufacturer, not violating or exceeding them.
4.30. An electric bicycle is an electric vehicle whose batteries must be charged periodically to be operated safely. The user undertakes to use it safely and prudently in view of all restrictions and requirements.
4.31. The charge of an electric vehicle decreases during use (based on distance and time), and a decrease in the charge of an electric vehicle can lead to a decrease in speed and other performance characteristics as well as complete exhaustion.
4.32. TOPMOBILITY EOOD does not guarantee the charge level of the electric vehicle. The charge is subject to change during each rental. The user is not allowed to charge the electric bicycle in any way.
4.33. The battery drain rate of an electric vehicle may vary depending on road conditions, weather, and other factors or elements. It is the responsibility of the user to check the charge level of the electric vehicle and ensure that it is sufficient before driving it.
4.34. The distance or time for which the User can use the electric vehicle before losing its charge is not guaranteed by TOPMOBILITY EOOD. The electric vehicle can stop working at any time during the rental, including before reaching the desired destination.
4.35. If the battery of the electric vehicle runs out during the rental, the User can terminate its use according to these General Terms and Conditions. TOPMOBILITY EOOD calculates the rental value according to the announced prices and conditions when renting the vehicle, depending on the time used until the end of the user session.
4.36. The user is obliged to immediately report any accidents, collisions, damage, personal injury, death, stolen or lost vehicle to TOPMOBILITY EOOD using the selected method from the application of TOPMOBILITY EOOD in the Help menu and to the competent authorities at tel. 112.
4.37. The User shall bear all legal and criminal liability and other costs, damages and losses, injury or death, claims and demands, costs and expenses, penalties, attorneys' fees, and legal expenses related to the Vehicle arising from or relating to the period of use and the vehicle used.
4.38. The user declares that in case of violation of the clauses described in the general conditions, he is responsible according to Section 8 of the general conditions.
4.39. If the User objects to a certain fee or penalty charged in the means of payment, he must notify TOPMOBILITY EOOD within 3 days via the mobile application or to the email address office@topmobility.bg, providing all known information such as the date of travel, the approximate starting and final travel time, your user profile details as well as bank statements proving the charge or penalty imposed. Objections raised within the specified period will be considered by TOPMOBILITY EOOD and within 30 calendar days the User will receive a reasoned opinion.
6.2. No indirect, incidental, special, or other, including loss of profit, loss of data, personal injury or death and property damage, which are related to or in any way resulting from the use of the services offered by TOPMOBILITY EOOD, shall not lead to liability for damages or losses incurred.
6.3. The user bears personal and full responsibility for the safe movement of vehicles.
6.4. The vehicles are provided as is and according to availability, with the User relying on them at their discretion.
6.5. In all cases that are considered force majeure, the parties are not responsible for delayed performance or failure to perform any of their obligations according to the general terms and conditions.
7.2. Disputes not voluntarily resolved between the parties shall be resolved by the competent Bulgarian court. In case the User is a foreign citizen, TOPMOBILITY EOOD can take the dispute between the parties for resolution before a foreign court - in the country of which the User is a citizen.
|
|
Detail/Elements* |
Fee |
|
1 |
Handlebar grips |
25.00 BGN |
|
2 |
Brake lever |
50.00 BGN |
|
3 |
Pedals |
25.00 BGN |
|
4 |
Steering wheel |
250.00 BGN |
|
5 |
Crank |
50.00 BGN |
|
6 |
Rear fender |
50.00 BGN |
|
7 |
Basket |
50.00 BGN |
|
8 |
Front light |
25.00 BGN |
|
9 |
Rear brake light |
25.00 BGN |
|
10 |
Wheel Reflectors |
10.00 BGN |
|
11 |
Chain |
25.00 BGN |
|
12 |
Phone stand with wireless charging |
100.00 BGN |
|
13 |
Stand |
50.00 BGN |
|
14 |
Tire locking mechanism |
150.00 BGN |
|
15 |
Computer |
300.00 BGN |
|
16 |
Wheel |
200.00 BGN |
|
17 |
Bike frame |
500.00 BGN |
|
18 |
Battery |
750.00 BGN |
|
19 |
Electric motor |
300.00 BGN |
|
20 |
Bottom bracket |
250.00 BGN |
|
21 |
Seat (Saddle) |
50.00 BGN |
|
22 |
Seat post |
100.00 BGN |
8.2. In the event of a breach of the Terms and Conditions, the User shall be liable for liquidated damages by the attached price list as follows:
|
|
Violation of the General Terms and Conditions |
Penalty |
|
1 |
In case of violation of road traffic rules according to Art. 4.1.6 |
100.00 BGN |
|
2 |
When parking outside the designated areas according to Art. 4.22: |
|
|
2.1 |
Parking in the Yellow Zone |
50.00 BGN |
|
2.2 |
Parking in the Red Zone |
100.00 BGN |
|
2.3 |
Parking out of the Green Zone |
10.00 BGN |
|
3 |
When using the vehicle outside the designated areas according to Art. 4.15 |
80.00 BGN |
|
4 |
When parking in a way that hinders the safety of the movement of pedestrians, disabled people, and people with limited mobility, according to Art. 4.8.22 |
100.00 BGN |
|
5 |
When parking on lawns, in/in front of subways, in/in front of entrances, and in/in front of garages, cars, and motor park zones, according to Art. 4.8.21 |
50.00 BGN |
|
6 |
When boarding public transport with the vehicle according to Art. 4.8.25 |
50.00 BGN |
|
7 |
If registered in the application with incorrectly entered identity information, according to Article 3.2.7 |
100.00 BGN |
|
8 |
Submitting false personal data or submitting another person's data without being authorized to do so according to Article 3.7 |
100.00 BGN |
|
9 |
If a non-compliant photograph is provided for the third and any subsequent time, according to Article 4.18. |
30.00 BGN |
|
10 |
Where commercial collection of data from the Application has been established, according to Article 3.5. |
300.00 BGN |
|
11 |
When providing data for a bank card that is not owned by the User, according to Article 3.2.6 |
200.00 BGN |
|
12 |
The use of the vehicles to obtain remuneration or to sublet to third parties following Article 4.8.24 |
300.00 BGN |
|
13 |
In case of possession, theft, or loss of the vehicle following Article 4.23 |
1 500.00 BGN |
|
14 |
When transporting the vehicle with other personal vehicles, according to Article 4.8.26 |
200.00 BGN |
|
15 |
When transporting other persons with an electric bicycle or a trolley, according to Article 4.8.11 |
100.00 BGN |
|
16 |
When transporting other persons with an electric bicycle or a trolley, according to Article 4.8.11 |
200.00 BGN |
|
17 |
In case of established violation of the Road Traffic Act, according to Article 4.8.29.
Penalties for speeding, as follows: |
50.00 - 100.00 BGN |
|
|
Up to 20 km/h above the allowed speed limit - *for the first violation (warning), for subsequent violations will result in a fine and access to the service will be restricted. |
50.00 BGN |
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|
Up to 50 km/h above the allowed speed limit will result in a fine and restriction of access to the service. |
50.00 BGN |
|
|
Exceeding 50 km/h over the allowed speed limit will result in a fine and restriction of access to the service. |
100.00 BNG |
8.3. In case of violation of the General Terms and Conditions when using a car, the User owes penalties according to the attached price list, as follows:
|
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Оборудване, аксесоари и други / Equipment, accessories and more |
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Загуба, кражба, увреждане или унищожаване / Loss, theft, damage or destruction: |
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Загубен ДКН 1 бр. / Lost vehicle number plate 1 pc. |
586,75 лв. / 300 € |
Пяна за ремонт на гума / Tire repair foam |
195,58 лв. / 100 € |
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Повреден ДКН (за смяна) 1 бр. / Damaged number plate (for replacement) 1 pc. |
293,37 лв. / 150 € |
Стелки оригинални / Original mats |
136,91 лв. / 70 € |
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Свидетелство за регистрация / Certificate of registration |
586,75 лв. / 300 € |
Стелки гумени / Rubber mats |
48,90 лв. / 25 € |
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Полица за „Гражданска отговорност“ / Third party liability |
195,58 лв. / 100 € |
Нерегламентирано разбрандиране – лек автомобил / Unauthorized removal of car branding |
97,79 лв. / 50 € |
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Знак за технически преглед / Technical inspection symbols |
195,58 лв. / 100 € |
Нерегламентирано разбрандиране / Unauthorized removal of car branding – MKMR, EKMR |
391,17 лв. / 200 € |
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Билет/Карта за паркинг летище / Airport Parking Ticket/Card |
117,35 лв. + паркинг престой 60 € + parking stay |
Нерегламентирано разбрандиране / Unauthorized removal of car branding – CKMR, FVMR |
586,75 лв. / 300 € |
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SD карта за навигация / SD navigation card |
352,05 лв. / 180 € |
Нерегламентирано разбрандиране / Unauthorized removal of car branding – IKMR |
782,33 лв. / 400 € |
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WI-FI рутер / WI-FI router |
195,58 лв. / 100 € |
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Детско столче / Child seat |
254,26 лв. / 130 € |
Чистачки / Windscreen wipers |
48,90 лв. / 25 € |
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Детска седалка/бустер / Booster |
117,35 лв. / 60 € |
Счупена табла на регистрационен номер / Broken registration number plate |
39,12 лв. / 20 € |
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Укрепващи колани (за 1 бр.) / Reinforcement belts (for 1 pc.) |
39,12 лв. / 20 € |
Мобилно зарядно устройство за електромобил 3.7 kW Шуко към Тип 2 / Mobile charger for electric car 3.7 kW Schuko to Type 2 |
586,75 лв. / 300 € |
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Авариен комплект / Emergency kit |
78,23 лв. / 40 € |
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|
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Кора за багажник – според класа / Boot liner – according to the car class |
293,37 лв. – 586,75 лв. 150 – 300 € |
Кабел за зареждане на електромобил Тип 2 към Тип 2 / Cable for charging an electric car Type 2 to Type 2 |
586,75 лв. / 300 € |
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Крик/ключ за джанта/ кука за теглене / Jack/wheel wrench/ towing hook |
97,79 лв. / 50 € |
Мобилна зарядна станция за електромобил 22 kW, трифазна с 3 бр. преходници / Mobile charging station for electric car 22 kW, three-phase with 3 pcs. adapters |
2542,58 лв. / 1300 € |
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Компресор за гуми / Tire compressor |
195,58 лв. / 100 € |
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*Всички други липси се калкулират индивидуално след оценка от официален сервиз, за конкретната марка автомобил. / All other shortages are calculated individually after assessment by an official service, for the specific car brand. |
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Гуми и джанти / Tires and wheels |
Увреден/загубен тас / Damaged/lost hubcap |
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|
|
Размер Size |
Ремонт на гума – 1 бр. / Repair of tyre – 1 pc. |
Подмяна на гума – 1 бр. / Replacement of tire – 1 pc.* |
Ремонт на стоманена джанта – 1 бр. Reapir of steel rim – 1 pc. |
Подмяна на алуминиева джанта – 1 бр. / Replacement of aluminium rim – 1 pc.* |
Вид / Type |
Стойност за 1 бр. Value for 1 pc. |
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|
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14" |
48,90 лв. / 25 € |
176,02 лв. / 90 € |
117,35 лв. / 60 € |
– |
Оригинален Original |
234,70 лв. / 120 € |
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|
15" |
48,90 лв. / 25 € |
254,26 лв. / 130 € |
156,47 лв. / 80 € |
– |
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|
16" |
48,90 лв. / 25 € |
352,05 лв. / 180 € |
156,47 лв. / 80 € |
1369,08 лв. / 700 € |
Неоригинален Unoriginal |
58,67 лв. / 30 € |
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17" |
78,23 лв. / 40 € |
430,28 лв. / 220 € |
– |
1564,66 лв. / 800 € |
|
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|
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18" |
78,23 лв. / 40 € |
508,52 лв. / 260 € |
– |
1760,25 лв. / 900 € |
|
Неоторизирано излизане в чужбина Unauthorized driving of a car abroad |
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|
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19" |
78,23 лв. / 40 € |
586,75 лв. / 300 € |
– |
1955,83 лв. / 1000 € |
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|
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*Подмяна на джанти от класовете: HDMV, HDAR, HDMR, HDMD, HDAV, CFAV, DFAR, IWAH, CDAR, PDAR, LDAR, WDAR, CDMR, CWAR, HDAH, DDMV, FVAR, FVMD се заплащат в двойно по-нисък размер. / Replacement rims of the classes: HDMV, HDAR, HDMR, HDMD, HDAV, CFAV, DFAR, IWAH, CDAR, PDAR, LDAR, WDAR, CDMR, CWAR, HDAH, DDMV, FVAR, FVMD are paid at double the lower rate. |
*Неустойка съгласно членове: 10.21, 10.28.1, 10.28.2, 10.28.3, 10.28.4, 10.28.5, 10.28.5, 10.28.6, 10.28.7, 10.28.8, 10.28.9 – на 300 € / 586,75 лв. за всяко едно нарушение. Неустойка съгласно чл. 10.28.10 – 3000 € / 5867, 49 лв. Неустойка съгласно чл. 10.26 – 500 € / 977,92 лв. *Penalty according to articles: 10.21, 10.28.1, 10.28.2, 10.28.3, 10.28.4, 10.28.5, 10.28.5, 10.28.6, 10.28.7, 10.28.8, 10.28.9 – on 300 € / BGN 586.75 for each violation. Penalty according to Art. 10.28.10 – €3000 / 5867, BGN 49. Penalty according to Art. 10.26 – €500 / BGN 977.92 |
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Закъснение / Being late |
Такса / Fee |
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До 1 ч. / Up tp 1 hour |
Прилага се еднократна такса (ЕТ) съгласно периода: Период 1 (01.05-30.09) – 70,41 лв. / 36 € Период 2 (01.10-30.04) – 35,20 лв. / 18 € One-time fee (OTF) is applied according to the period: Period 1 (01.05-30.09) – BGN 70.41 / € 36 Period 2 (01.10-30.04) – BGN 35.20 / € 18 |
Такса „Късно обслужване“ – прилага се при обслужванена резервации в часове извън посочените в интернет страницата на дружеството / “Late service’’ fee – applies when servicing reservations at times other than those indicated on the company's website |
46,94 лв. / 24 € |
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|
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От 1 до 4 ч. From 1 to 4 hours |
ЕТ + 1 наемен ден + доп. такси OTF + 1 rental day + add. fees |
Обслужване на Национални празници в работно време (Великден, Коледа от 24.12. до 25.12., Нова година 01.01) / Working on National holidays during working hours (Easter, Christmas from 24.12 to 25.12., New Year 01.01) |
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От 4 до 24 ч. From 4 to 24 hours |
ЕТ + 2 наемни дни + доп. такси OTF + 2 rental days + add. fees |
|
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Над 24 ч. Over 24 hours |
Всеки следващ ден – ЕТ + 2 наемни дни + доп. такси / Each subsequent day – OTF + 2 rental days + add. fees |
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Административни такси / Administrative fees |
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Административни такси съгласно чл. 10.31 и чл. 10.33 / Administrative fees according to Art. 10.31 and Art. 10.33 |
117,35 лв. / 60 € |
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Административна такса съгласно чл. 10.32 / Administrative fee according to Art. 10.32 |
За глоби с размер до 49 лв. For fines up to BGN 49 |
19,56 лв. / 10 € |
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За глоби с размер над 49 лв. For fines over BGN 49 |
29,34 лв. / 15 € |
|
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|
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The user owes administrative fees when damage or electronic receipt is processed. |
29,34 лв. / 15 € |
|
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Other missing items and damages All missing items and damages occurring during the rental period and not described in this price list are paid by the LESSEE after assessment by an official service.
Всички цени са в евро и лева с ДДС. / All prices are in BGN and EURO (€ ), VAT included.
Official table of Acriss codes:
|
|
Acriss code |
Car model |
|
1 |
HDAH |
Peugeot 208 GT Hybrid |
|
2 |
HDAE |
Peugeot e208 45kWh |
|
3 |
MCAE |
Citroen AMI 2024 |
8.4. For all imposed fees and fines that have not been paid by the User following Article 3.2.6 of these General Terms and Conditions, the User owes an administrative fee of BGN 30.00. with VAT included.
8.5. All amounts described in the price lists under this section, payable for fees and penalties, are in Bulgarian leva and include VAT.
9.1.1. To cancel a subscription, the user must open the Subscriptions menu in the app, select their active subscription, choose the Cancel option at the bottom of the page, and confirm the cancellation. You normally have the right to cancel a subscription within 14 days after the date we confirma your subscription request. If you have already used part of the subscription term, you will not receive a refund for the portion already used; however, you will still be entitled to continue using the Services until the end of the paid subscription period.
9.2. The user declares that he will not submit requests for compensation, interest, and other claims against TOPMOBILITY EOOD, for delayed reimbursement of funds.
9.3. The claim for the refund of funds must be sent to TOPMOBILITY EOOD via the mobile application or to the email address office@topmobility.bg, no later than 10 days after the payment subject to the claim was made. The user undertakes to provide detailed and comprehensive information about his claim, necessarily including the following information:
9.3.1. Email address of the profile from which the service subject to the claim was used.
9.3.2. Telephone number to the profile from which the service subject to the claim was used.
9.3.3. Bank statement with details of the payment made subject to the claim.
9.3.4. Date, time, and duration of the user session related to the payment, subject of the claim.
9.3.5 Photographs that relate to the claim, if applicable.
9.4. Within 30 days, TOPMOBILITY will consider the User's claim, make the necessary checks, and prepare an opinion, which will be sent to the User at the email from which the claim was received.
9.5. If, as a result of the verification carried out when considering the User's claim, a refund is due, they will be refunded according to the payment method chosen by the User.
9.6. TOPMOBILITY EOOD does not guarantee refund periods. The term for the refund depends on the correspondent banks and payment institutions that use the User and TOPMOBILITY EOOD.
10.1. TOPMOBILITY LTD may terminate access to the service through the mobile application at any time without notice.
10.2. The User may terminate the use of the service at any time without notice, and the amounts due, fees, and penalties related to the services already used by him shall remain due until they are finally paid, even though the User has terminated the use of the service.
By signing these General Terms and Conditions, the User also signs a Rental Agreement for the vehicle he uses as follows:
The rental agreement is considered to be concluded between the parties with each initiation of a user session for paid use of a vehicle provided by TOPMOBILITY EOOD and is terminated upon expiration of the user session. All data about the user session are stored in the profile of the User who started the session.
Parties to the contract
TOPMOBILITY EOOD with EIK 207574793 and, Address: Aksakovo, p.k. 9154, M-st Chanlaka P.I. No. 00182.45.47, referred to in the contract as Lessor
And
A user of the services provided by TOPMOBILITY EOOD, who has started a session, identified utilizing the user profile, called the Tenant
I. Subject of the contract
The Lessor provides the Lessee with temporary and remunerative use of the vehicle(s), which should be used by the Lessee following Bulgarian legislation and the General Terms and Conditions of the Lessor, which are an integral part of the rental agreement.
II. Term of the contract
The term of the contract is determined by the time during which the Tenant has used the selected vehicle(s), but cannot be longer than the terms specified in the General Terms and Conditions. The duration of the contract term is calculated after the end of the user session for renting a vehicle, with the start of the user session considered as the beginning and its end as the end. Information about the start and end of the user session is available in the Tenant's profile.
III. Rights and obligations
The rights and obligations of the parties are described in detail in the general conditions of TOPMOBILITY EOOD, which are an integral part of this contract. By accepting the General Terms and Conditions, the Tenant confirms the signing of this contract and agrees to all obligations and responsibilities arising from the use of the service.
IV. Termination
Termination of the contract occurs automatically after the end of the user session in the manner described in detail in the General Terms and Conditions and the Regulations to this contract.
The parties agree that this contract shall have the legal force of a handwritten signature and shall serve where necessary, including before the competent Bulgarian court.
2. To provide services, TOPMOBILITY EOOD has the right to collect, process, provide, and store the personal data of users. Personal information may be provided to the competent state authorities and/or institutions as well as to third parties in the cases provided for by law. The storage period of the provided information is 4 years and 6 months, which is justified by Art. 82, Para. 4 of ZANN and Art. 80 and 81 of the Criminal Code in connection with Art. 189 of the ZDvP. Every user can receive information at any time about his data stored by TOPMOBILITY EOOD.
3. Each user can correct his data by logging into his profile and making the changes he wishes.
4. Every user has the right to request the correction or deletion of the collected personal data, but not before the expiry of the period under Article 2, by sending an electronic message to the address office@topmobility.bg, in which he declares his desire to have his data corrected or deleted.
5. By deleting the user profile in the mobile application of TOPMOBILITY EOOD, the User's data are not deleted, but are stored according to the term under Art. 2
6. The personal data that TOPMOBILITY EOOD collects and processes are the following:
6.1. User profile information such as Name, email address, phone number, date of birth, gender, address, and payment information such as bank card details.
6.2. A photograph of a driving license when required.
6.3. A photo of the User for proof of identity when required.
6.4. Photo ID when required.
6.5. Location data.
6.6. Data for each rental vehicle session such as route, duration, and more.
7. TOPMOBILITY EOOD may use collected personal data for:
7.1. Confirmation that the User meets the requirements for using the selected service.
7.2. Monitoring, tracking, and service of TOPMOBILITY EOOD vehicles, including when they are used by the User. Where applicable, this includes the collection of images and/or video recordings.
7.3. To process payments.
7.4. To communicate with the User through their profile in the mobile application by sending service-related messages, including information about changes in features or improvements.
7.5. Where applicable send surveys or marketing communications on its behalf or on behalf of third parties.
7.6. To optimize, develop, and improve the Services provided, which may use third-party analytics providers.
7.7. To identify, investigate, and prevent activities that violate TOPMOBILITY EOOD policies or terms or are illegal, including cases of traffic violations or accidents, which may include sharing information with government agencies such as law enforcement agencies and municipal authorities, which may be located outside the country where the User lives.
